Support Engineer_3^rd Level [SEG]

• Summary:

  Resolves complex customer problems on the Linux kernel or other complex RH products like GFS, RHCS. This Support Engineer will work closely with RedHat’s production support engineers, the Technical Account Manager and the development engineering. Analyzes upstream development against current customer reported defects (bugs) and develops a patch to resolve the issues. Develops and recommends corrective workarounds. Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. Demonstrates considerable judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel (upstream community). Works independently on tasks with minimal guidance on complex issues.

• Main responsibilities:

  This Support Engineer resolves complex customer problems on the Linux kernel or other complex RH products like GFS, RHCS. This Engineer will work closely with RedHat’s production support engineers, the Technical Account Manager and the development engineering team. The engineer will analyze upstream development against current customer reported defects (bugs) and develop patches to resolve issues. The engineer will also:

  • Develops and recommends corrective workarounds.
  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
  • Demonstrates considerable judgment in selecting methods and techniques for obtaining solutions.
  • Interacts with senior internal and external personnel (upstream community).
  • Works independently on tasks with minimal guidance on complex issues.
• Requirements:
  • 3-5 years related experience, BS or MS in engineering field.
  • Excellent understanding of Linux components, or/and kernel, virtual memory, networking concepts and protocols.
  • Good understanding of hardware and computer architecture.
  • Development level experience with C, be comfortable to write kernel patches.
  • Communicative knowledge of English, both written and spoken.
  • Experience writing scripts using Bash or Python, Perl to troubleshoot and correct Linux issues.
• Advantage is:
  • Familiar with other operating systems including Solaris, AIX, Tru64 and Microsoft Windows Server desirable.
  • Upstream Linux Project or Kernel engagement is a plus.
• We offer:
  • Competitive salary & benefits including:
    • 13^th salary
    • Quarterly bonuses
    • Company stock grants (restricted stock units)
    • 5 weeks of vacation
  • Training & development programs.
  • Work in open source multicultural environment.
  • Career growth opportunities.
• Contact:

  Are you interested in this position? Do you want to have more info? Please contact us on this phone number: +420 532 294 268 or send us your CV in English to jobscz@redhat.com .